14hib Privacy Policy —
Your Information Is Our Responsibility

This privacy policy ("Policy") applies to the handling of personal information of users of the 14hib platform. When you use 14hib's website, mobile version, or any other service, you are considered to have given your consent to the terms of this Policy. Please read the policy carefully.

14hib collects various types of information to improve your service quality and ensure a safe gaming environment. The details of that information are provided below:

1.1 Registration and Account Information

When you open an account at 14hib, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — BDT)

1.2 Identity Verification Information

In accordance with applicable regulations in Bangladesh and in the interest of maintaining platform integrity, we may request the following information for identity verification for transactions above a certain amount:

• Copy of National Identity Card (NID) or passport
• Proof of current address
• Proof of ownership of payment method

1.3 Financial Transaction Information

During deposits and withdrawals, we record the following information:

• Transaction amount and date
• Payment method used (bKash, Nagad, Rocket, Upay)
• Mobile banking number (partial, masked for security)
• Transaction reference number

1.4 Technical Information

When you visit the 14hib platform, certain technical information is automatically collected:

• IP address and geographic location (at country level)
• Browser type and version
• Operating system
• Device type (mobile, tablet, or desktop)
• Pages visited and time spent
• Referral source (where you came from)

1.5 Gaming Activity Information

To ensure responsible gaming and protect the integrity of the platform, we record information about your gaming activity, such as play history, bet amounts, and session duration.

14hib uses your personal information only for the following purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing technical support and customer service
• Sending account-related notifications and updates

2.2 Security and Fraud Prevention

• Detecting unauthorized access or suspicious activity
• Preventing money laundering and other financial crimes
• Taking action against the creation of multiple accounts
• Ensuring the overall security of the platform

2.3 Responsible Gaming

14hib is strongly committed to responsible gaming. Using information about your gaming activity, we:

• Identify problematic gaming behavior at an early stage
• Help set limits where needed
• Provide information and support related to responsible gaming

2.4 Platform Development

To improve the user experience, we analyze aggregated and anonymized data. Through this analysis, we determine which games are most popular and which features need further improvement.

2.5 Bonuses and Promotions

Using your account information, we verify whether you are eligible for a welcome bonus or other promotions. Each user may benefit from the welcome bonus only once.

14hib takes industry-standard technical and administrative measures to protect your information.

3.1 Technical Security Measures

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected through 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; it is transformed through one-way cryptographic hashing.
• Firewall and Intrusion Detection: Our server network is protected by multiple layers of firewalls and a real-time intrusion detection system.
• Two-Factor Authentication (2FA): Two-factor authentication is available for additional account security.

3.2 Administrative Security Measures

• Only authorized staff may access user information, and their access is limited to the specific requirements of their role.
• All staff receive regular training on data protection.
• Data protection processes are audited on a regular basis.

14hib does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

We use certain trusted third-party services that perform specific functions on our behalf. These include:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Identity verification service providers
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others)
• Technical infrastructure and cloud services

Strict data protection agreements are in place with these partners and they may use the information only for specified purposes.

4.2 Legal Obligations

We may disclose information due to legal obligations in the following cases:

• In response to a lawful order from a competent court or government authority
• To assist in the investigation of financial crime or fraud
• To comply with regulations related to the prevention of money laundering

4.3 Business Transfer

In the event of a business merger or acquisition, your information may be transferred to the new ownership. In that case, we will notify you in advance and inform you of the new policy.

14hib uses various types of cookies and tracking technologies. These technologies help make your experience more convenient and keep the platform secure.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. Without them, many services will not work properly. These include session management cookies and security-related cookies.

5.2 Performance Cookies

These cookies collect anonymous information about the use of our site — such as which pages are visited most and where users spend the most time. This information is used to improve the site.

5.3 Functionality Cookies

These cookies are used to remember your preferences and settings, such as language preference or information about the last game played.

5.4 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

14hib believes you should have full control over your own information. Your rights are described in detail below:

6.1 Right to Access Information

You can log in to your account at any time to see what information we hold about you. For more detailed information, you may contact the support team.

6.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. After receiving your request, we will verify and correct it as soon as possible.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

6.4 Right to Data Portability

Upon request, we can provide your information in a structured, commonly used, and machine-readable format.

6.5 Right to Object to Processing

You have the right to object to the processing of your information for specific reasons. After considering the objection, we will inform you of the action taken.

14hib strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

We verify age at the time of registration. If it is later found that a user is a minor, that account will be immediately closed and any collected information will be deleted.

If you believe a minor has opened an account on 14hib, please notify our support team immediately.

For players aged 21 and above only

Know Your Customer, or KYC, is an internationally recognized process that helps prevent financial fraud and money laundering.

8.1 When KYC Is Required

• When submitting a request to withdraw a large amount
• When submitting a request to change account information
• When suspicious activity is detected
• As part of routine quality control audits

8.2 How KYC Documents Are Stored

All documents submitted for KYC verification are securely stored on encrypted servers. Only authorized personnel can access them, and they are used solely for the purpose of verification.

8.3 KYC Rejection

If any discrepancy is found during KYC verification, 14hib reserves the right to suspend the account and hold transactions. In such cases, the user will be notified by email.

14hib does not retain your information longer than necessary. However, different rules apply to different types of information:

9.1 Active Account Data

Your information will be retained for as long as your account remains active and you wish to use the service.

9.2 Closed Account Data

Even after an account is closed, records of financial transactions and KYC documents are required to be retained for a specific period in accordance with applicable laws and regulatory requirements.

9.3 Marketing Communication Data

After you unsubscribe from marketing communications, your information will no longer be used for marketing purposes and will be removed from that database as soon as possible.

14hib reserves the right to update this privacy policy at any time. If significant changes are made to the policy:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email.
• A notice may be displayed on the site.

Continued use of the site after changes will indicate that you have accepted the updated policy. You are therefore advised to visit this page regularly.

If you have any questions, feedback, or requests regarding this privacy policy, please contact us through any of the following ways: